Your use (accessing, browsing, buying, etc.) of this website, arctica.com, constitutes your agreement to the policies, terms and conditions as stated below as well to any future amendments to those policies, terms and conditions. arctica.com reserves the right to amend those policies, terms and conditions at any time, without notice or any liability to you. If you do not agree to those policies, terms and conditions, please do not use this website.
Online pricing and availability:
Prices, specifications and availability of products are subject to change without notice. Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our delivery constitutes our acceptance of your offer. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order. Published prices do not include shipping, sales tax and insurance. We may be required by applicable law to collect sales or similar taxes on all purchases made at arctica.com (at your state/local tax rate).
Payment and Shipping Information
We gladly accept payment by the following credit cards: American Express, Master Card, Visa and the Discover Card. We do not take COD, credit terms and/or checks. We also don’t add any credit card surcharges to your order.
UPS Shipping Charges are based on the total amount of your order. All orders are shipped UPS ground. Expedited service is available.
Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 60 days to return your purchase. We will refund the full purchase price. Simple.
Download and fill out this return form and send to:
To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don’t risk it selling out. As always, feel free to give us a call or have any questions.
All items must be returned in their original condition, including the manufacturer’s packaging, tags, documentation and any accessories. Buyers are responsible for return shipping and insurance, except in the event of a shipping error. We strongly suggest obtaining a tracking number.
*We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not .
Limited Liability and Warranty
All information shown in this website is for your general reference or use pursuant to any license separately granted by us only. We do not accept any responsibility whatsoever in respect of such information.
YOUR ACCESS TO AND USE OF THIS WEBSITE IS AT YOUR SOLE RISK AND IS PROVIDED “AS IS” or “AS AVAILABLE”. THIS WEBSITE IS FOR YOUR PERSONAL USE ONLY AND WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY PRODUCTS ADVERTISED, BOUGHT OR SOLD USING THIS WEBSITE OR ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. REFERENCE IN THIS WEBSITE TO ANY THIRD PARTY PRODUCTS, EVENTS OR SERVICES DO NOT CONSTITUTE OR IMPLY OUR ENDORSEMENT OR RECOMMENDATION OF ANY KIND.
Without limiting any exclusion specifically provided for in these terms and conditions, we shall in no event be liable for any costs, damages or liability for any unauthorized use of this website or breach of security relating to this website.
We do not guarantee or assume any responsibility and you acknowledge that we make no representation or warranty that:
The information on this website is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference or as specified in any separate license granted by us; the information on this website is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment; messages sent through the internet will be free from interception, corruption or loss;
access to this website will be available or be uninterrupted; or defects in this website will be corrected.
In no event shall we be liable (whether in tort or contract or otherwise) to you or any other person for any direct, indirect, incidental, special, punitive or consequential damages, including any loss of business or profit, arising out of any use, or inability to use, errors or omission in this website or the information provided in this website, even if we have been advised of the possibility of such damages. The aggregate liability of us in respect of all loss arising out of or in connection with your purchase of any products through this website shall not exceed the price of such products.
You will exercise and rely solely on your own skill and judgment in your use of this website and use and interpretation of the information provided in this website. You are responsible to ensure that your use of this website and such information complies with all applicable legal requirements.
The limitation of liability contained in these terms and conditions will apply to the fullest extent permitted by applicable laws.
Intellectual Property Right
All intellectual property rights subsisting in respect of this website belong to us or have been lawfully licensed to us for use on this website. All rights under applicable laws are reserved. You may use information retrieved from this website only for the purposes of the transaction in respect of which it was posted to this website. While you may download or print material from this website for your personal, non-commercial use, it remains the property of us unless otherwise stipulated.
Unless otherwise specified by us in this website or pursuant to separate license granted by us, you are not allowed to upload, download, post, publish, reproduce, transmit, copied or distribute in any way any component of this website itself or create derivative works with respect thereto as this website is copyrighted under applicable laws. You may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its content in connection with the relevant transaction.
You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, know-how, proposals, suggestions, comments and other communications and information provided by you to us (“Feedback”) in connection with this website without any payment to you. You waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback. However, we will not use your name in connection with any such Feedback unless we obtain your permission first or otherwise are required by law to do so.
Disclaimer of Links
Except for this website and the websites of other Arctica family of businesses, we do not operate or maintain contents on other websites. The links to third party sites will let you leave our site. The linked sites are not under the control of us and we are not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. We are providing these links to you only as a convenience and the inclusion of any link does not imply endorsement of the site by us.
Other trademarks, company names and or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, company names, logos, graphic images or content from this website is strictly prohibited by applicable law.
Username and Password
Your username and password are your key to your personal information on arctica.com, including your account information and your order information. Please keep them in a safe, secure place and do not share your password with others. If you should forget your password, you can request a new password at any time.
Your username and password are input by yourself, at your risk. You are solely responsible for protecting the confidentiality of your username and password and against any unauthorized use. You should follow the on-screen instructions of this website if you want to change your logon ID or password. Your username may not be changed without our prior consent or authorization.
You agree to comply with all applicable laws in connection with your use of this website, and such further limitations as may be set forth in any written or on-screen notice from us. As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with this website will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment methods used in connection with a purchase or transaction or other monetary transaction interaction with this website at the prices in effect when such charges are incurred. You will pay all applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
By using this website, you agree not to violate or attempt to violate the security of this website, including, without limitation, actions such as:
accessing data not intended for you or logging into a server or account that you are not authorized to access;
attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” this website; sending unsolicited email, including promotions and/or advertising of products or services; and forging any TCP/IP packet header or any part of the header information in any email or posting.
By using this website, you agree to be bound by these terms and conditions and by any revisions, if applicable. These terms and conditions are governed and construed by the law of the State of Washington.
Please write to us at:
Attention: Corporate Customer Relations.
Please call us at 1-800-397-7528
Other languages Version
These terms and conditions are written in English. If there is any inconsistency or difference between the other languages, such as Chinese, translation of these terms and conditions and other languages from this English version, the English version shall prevail. If any part of the language other than English and its translation is unclear, reference should be made to the English version. The other language translation may not be translated back into English for the purpose of comparing with or interpreting the English version.